Refund & Return Policy
We're here to help if your order is incorrect, damaged, or past its expiry date under the following terms.
- Report within 5 days of delivery
- Processed within 14 business days
- Full refund or product exchange
Eligible Conditions
Refunds and returns may be requested when one of the following conditions applies:
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Incorrect order
The product received does not match the order on the website, and the shipping error occurred on Bhumi's admin/shipping staff side.
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Damaged or defective product
The product is damaged or defective e.g. leaking, broken packaging, or other conditions that make it unfit for use.
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Expired product
The product received has passed its expiry date as stated on the packaging.
Damage caused by the delivery courier is outside Bhumi's control and cannot be processed.
Timeframe
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1
Refund requests must be reported to Bhumi admin via hello@bhumi.co.id or +62 821-2965-7363 (WhatsApp), no later than 5 days after the product is received.
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2
Bhumi will process the refund or return no later than 14 business days after receiving the refund request report.
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3
If the buyer fails to report damage or shipping errors, Bhumi reserves the right to cancel the request.
Additional Terms
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1
Bhumi will issue a full refund to the bank account details from the buyer's Payment Confirmation. Buyers may provide an alternative refund account to Bhumi Customer Service.
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2
Buyers may exchange refunded items for other products. Bhumi covers regular shipping costs. Buyers must pay any price difference if the replacement item costs more.
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3
Return shipping is processed on business days, using the courier (shipping) designated by Bhumi.